Returns & exchanges

1. Cancel
2. Returns/Cooling Period

Cancel

If you would like to cancel your order before it has been shipped, you can do so by sending us an email at info@bibofashion.nl. If the order is already on its way to you or being prepared for shipment, cancellation is no longer possible and you will have to return the order.

Returns / Refund period

If something does not fit, or you do not like it, you may always exchange or request a refund of your money paid. This can be done simply by returning the package to our return address. Registration of a return is not necessary!

There are a few conditions:

• The shipping costs to return the order are to be paid by the customer.
• You have 14 days after receiving your order to return the item. Returns sent back later than that cannot be processed.
• The original label must still be attached to the article
• If you wish to receive a different size of an article, you must place a new order via our webshop.
• Clothing can only be exchanged unworn. If we find that the clothing has been worn, your return will not be processed. Try it on, of course!
• Caution! For hygiene reasons, cock rings and sex toys can only be returned in their sealed original packaging.
• Please keep the shipping receipt from the post office.
• We refund all payments made by the consumer, including any delivery costs charged by us for the returned product, immediately but within 14 days following the day on which the consumer notifies him of the withdrawal (moment of dissolution). The refund is free of charge for the consumer.
• If you have chosen a more expensive method of delivery than the cheapest standard delivery, we will not reimburse the additional costs for the more expensive method.